We are proud of our Stairlift team, and love to hear feedback on our customers experiences, so that we can congratulate our employees or make improvements for future customer experiences.
Here are a few testimonials from some of our stairlft customers:
"Trevor Hughes, the stairlift engineer who came out to visit us had such a good attitude, good advice and was very polite! Thank you so much" Mrs Beech
"I'm very impressed with Chris Reeves, who came to fit my stairlift. He was very polite and did his job very well. Thank you for all your help Trevor and Chris, keep up the good work." Mrs Swann
"Ryan Roberts our stairlift engineer was a true delight to have in my home. He was extremely professional and safety conscious." Mr Graham-Stevens
"I wanted to say what a polite young man Scott is, who was our allocated engineer. He was very good at dealing with my mum." Mrs Mason
"Amazing service this week from the Birkenhead branch of Ableworld. My parents needed a stair lift asap - had initial consultation by Keith on the Tuesday - perfect gentleman, no hard sell and honest. Stair lift fitted by Thursday morning by same lovely Keith, arrived prompt- job done cleanly and quickly, he gave us full instructions, took all my parents needs into consideration and gave them all the time they needed to explain/ demonstrate equipment. Cannot thank him enough and very pleased with service from start to finish- he is a credit to the company." Catriona Williams, On behalf of Mr and Mrs O'Sullivan
"I want to praise several of your employees. I work for Deafness Support Network in Chester, as a support worker for Deaf people. One of my clients was in desperate need of a stair lift. Having sourced your number from the local paper, I phoned on their behalf and spoke to a chap called Graham, who talked me through the procedure and answered my clients queries. I have to say he was really helpful. A date and time was arranged for somebody to come out and measure up for the stair lift and discuss costs etc. Chris Griffths, arrived on time, for both the measure up appointment and the installation,despite being a fair distance away. Nothing was too much hassle for Chris. He had patience and empathy for my client and could see what a difference the stair lift was going to make to his life. Even when it looked like the stair lift was going to have to come off, (long story) Chris was not fazed and waited until we solved the issue. I have to say I got emotional seeing my client go up the stairs on the lift, knowing how difficult it had become for him and Chris’s words were, “seeing that makes my job worthwhile”. Both my client and I feel that, although Chris was doing his job, he went that extra mile to ensure my client understood everything and was completely happy with everything. He is an absolute star and a credit to your company!! I have several dealings with Ableworld of late and have to say I haven’t got a bad word to say about your company, staff or service. Your company provide an excellent service to people that deserve an easier life, patience and empathy." Sallie